Hong Kong Domestic Helper Agency
Professional Household Recruitment Solutions
Privacy Policy
LAST UPDATED: 22 OCTOBER 2026
1. Introduction
One Connect Employment Agency Limited, trading as One Connect Agency ("we", "us" or "our"), respects the privacy of our clients, prospective employers, domestic helpers, job applicants and website visitors.
We are committed to handling personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").
This Privacy Policy explains how we collect, use, disclose, store, protect and retain personal information in connection with our domestic helper recruitment, placement, contract renewal, direct-hire, driver recruitment and related employment agency services.
2. Personal Information We Collect
Depending on the nature of your enquiry or the services requested, we may collect the following information:
Employers and prospective employers
• Names, telephone numbers, email addresses and other contact details.
• Residential addresses, household requirements and recruitment preferences.
• Identification particulars and copies of identification documents where necessary.
• Financial and other supporting documents required for applicable employment or immigration procedures.
• Employment contracts, visa application documents and related correspondence.
Domestic helpers and job applicants
• Names, contact details, nationality and identification particulars.
• Passport, Hong Kong Identity Card and visa information.
• Employment history, work experience, qualifications and references.
• Employment preferences and availability.
• Employment contracts and recruitment-related supporting documents.
• Medical examination information where relevant and necessary for the services requested.
Website visitors
• Information voluntarily submitted through website forms, email, WhatsApp or other communication channels.
• Technical information associated with website access and use that may be processed by our website platform and related technologies.
We aim to collect personal information that is necessary, relevant and not excessive for the purposes concerned.
3. Purposes of Data Collection and Use
We may collect and use personal information for the following purposes:
1. Responding to enquiries, consultation requests and customer communications.
2. Understanding employers' recruitment requirements and preferences.
3. Assessing and matching domestic helpers or drivers with suitable employers.
4. Coordinating interviews, recruitment arrangements and employment placements.
5. Preparing and processing employment contracts, visa applications, contract renewals and related documentation.
6. Communicating with relevant government authorities, consular offices and authorized recruitment or processing partners.
7. Providing placement assistance, aftercare and customer support.
8. Maintaining business, financial and employment agency records.
9. Handling payments, complaints, disputes and other legitimate business matters.
10. Complying with applicable legal and regulatory requirements.
Where personal information is necessary for a particular service or legal process, failure to provide it may prevent us from completing that process or providing the requested assistance.
Other information may be provided voluntarily unless otherwise indicated at the point of collection.
4. Disclosure of Personal Information
Where necessary and appropriate for the provision of our services, personal information may be disclosed to:
• Hong Kong Immigration Department and other relevant government authorities: For employment visa applications, renewals and applicable regulatory procedures.
• Philippine Consulate, Migrant Workers Office and relevant Philippine authorities: For applicable employment contract verification and related procedures.
• Authorized recruitment and processing partners: For recruitment coordination, document processing and related employment arrangements.
• Prospective and confirmed employers: For relevant candidate matching, interviews, selection and employment arrangements.
• Technology and operational service providers: For website hosting, form processing, business communications and other supporting services.
• Professional advisers and other authorized parties: Where reasonably necessary or required by law.
Some recipients may be located outside Hong Kong, including in the Philippines or other relevant jurisdictions.
We aim to limit disclosures to information reasonably necessary for the relevant purposes and to take appropriate measures to protect personal information when it is shared.
We do not intend to sell personal information or provide it to unrelated businesses for their own direct marketing purposes.
5. Data Storage, Security and Retention
We recognize the importance of protecting personal information against unauthorized or accidental access, processing, loss, deletion or disclosure.
Our current document storage arrangements include:
• Physical documents containing personal information are stored in locked cabinets at our Hong Kong office, with access restricted to authorised staff only.
• Electronic copies of documents stored on a password-protected company laptop.
• Website enquiries and electronic communications that may be processed or retained through relevant website, email and communication service providers.
We are committed to reviewing and improving our physical and electronic data protection arrangements as appropriate.
Data Retention
We retain personal information only for as long as reasonably necessary for its intended purposes, subject to applicable legal requirements and legitimate business needs.
Different categories of records may have different retention requirements:
• Employment agency statutory records: Retained for at least 12 months after the expiration of the relevant accounting year, in accordance with applicable employment agency record-keeping requirements.
• Business and accounting records: Generally retained for at least seven years after the relevant transactions, in accordance with the Inland Revenue Ordinance.
• Other recruitment and supporting documents: Retained for periods reasonably necessary to provide recruitment and placement services, administer ongoing arrangements, handle aftercare or disputes, and fulfill applicable legal obligations.
When personal information is no longer required and no applicable obligation justifies further retention, we will take appropriate steps to arrange its secure deletion or destruction.
6. Cookies and Website Analytics
Our website, www.oneconnectagency.com, is operated using Wix and uses cookies and similar technologies to support essential website functions, security, session management and performance.
These include cookies used by Wix for core website functionality and by Cloudflare for protection against automated or potentially harmful traffic.
Depending on the website features and third-party services in use, additional cookies or similar technologies may also be used.
Visitors may manage or delete cookies through their browser settings. Disabling certain cookies may affect the operation of some website features.
We may update this section if the technologies used by our website change.
7. Access and Correction of Personal Data
Under the PDPO, individuals have rights to request access to and correction of their personal data, subject to applicable statutory provisions and exemptions.
Requests may be submitted to our personal data contact using the details provided in Section 10.
We may request information reasonably necessary to verify the identity and authority of the person making the request.
We will handle valid data access and correction requests within the periods required by applicable law, generally within 40 days, subject to the applicable legal procedures and exceptions.
A fee permitted by law, which must not be excessive, may be charged for complying with a data access request. No fee will be charged for complying with a data correction request.
8. Direct Marketing
One Connect Agency does not currently use customers' personal information for direct marketing purposes and does not send promotional emails, marketing newsletters or advertising communications to clients.
Personal information collected through our website and consultation forms is used to respond to enquiries, arrange consultations, provide requested employment agency services and handle related business communications.
If we decide to introduce direct marketing activities in the future, we will update this Privacy Policy and obtain any consent required under applicable Hong Kong law before using personal information for those purposes.
9. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, business operations, technology or applicable legal requirements.
The latest version will be published on our website, together with the applicable revision date.
We encourage visitors to review this page periodically.
10. Contact Us
For questions concerning this Privacy Policy, the handling of personal information, or requests for data access or correction, please contact:
One Connect Employment Agency Limited
Trading as One Connect Agency
Attention: Personal Data Enquiries
Office Address: Room 715, 7/F, China Pacific Industrial Building, 698 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong
Email: info@oneconnectagency.com
Website: www.oneconnectagency.com
